Your privacy matters. This policy explains what personal information 20bet Casino collects from players in the Philippines, how it is used, how it is kept secure, and what rights you have over your own data.
Six core principles guide how we approach data privacy across the platform.
We only collect personal data that is necessary for account registration, identity verification, transaction processing, and platform security — nothing beyond that.
All data transmitted between your device and our servers is protected by SSL encryption. Account credentials and financial data are stored using secure, industry-standard methods.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays within our platform and trusted service providers only.
This policy clearly explains every purpose for which your data is used. No hidden processing, no undisclosed third-party sharing beyond what is described here.
You can request to view, update, or correct your personal information at any time by contacting our support team. We will action reasonable requests promptly.
Personal data is retained only for as long as required for its stated purpose or by applicable legal obligations. Data that is no longer needed is securely deleted.
A clear summary of the categories of data collected, why we collect them, and the legal basis for doing so.
This Privacy Policy applies to all individuals who access, browse, register on, or otherwise interact with 20bet Casino at https://20betcasino.vu. This includes visitors from Manila, Quezon City, Cebu, Davao, and all other parts of the Philippines. By using the platform, you agree to the collection and use of your information as described here.
This policy covers data collected through the main website, mobile browser access, account registration flows, customer support interactions, and all gaming and betting activity on the platform.
We collect information in three main ways: information you provide directly, information collected automatically when you use the platform, and information obtained from third parties where necessary for verification purposes.
When you register an account, you provide basic identifying information such as your full name, date of birth, email address, and mobile number. When completing identity verification (KYC) before your first withdrawal, you will be asked to upload a government-issued ID and, in some cases, proof of address. For financial transactions, payment reference details — such as your bank account number or e-wallet reference — are collected as part of the deposit and withdrawal process.
When you access 20bet Casino, our systems automatically record technical data including your IP address, the type of device and browser you are using, your operating system, and session information such as pages visited and time spent. This data is used for fraud prevention, platform security, and improving the overall user experience.
Your personal data is used for the following purposes:
We do not use your data for any purpose that is not listed above without first obtaining your explicit consent.
20bet Casino does not sell your personal information to third parties. We may share your data with the following categories of recipients where necessary to deliver the platform and comply with legal requirements:
All third parties who handle your data are required to maintain appropriate security standards and to use it only for the purpose for which it was shared.
We take data security seriously. All data transmitted between your device and our servers is protected by SSL (Secure Sockets Layer) encryption. Sensitive information — including passwords and financial data — is stored using secure, industry-standard practices. Access to personal data within our organisation is restricted to staff who need it to perform their specific role.
Multi-factor authentication, including OTP verification, is used for sensitive account actions such as withdrawals and new device logins. Despite these measures, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
Your personal data is retained for as long as your account is active and for a period thereafter as required by applicable law and our internal policies. Transaction records and KYC documents are typically retained for a set number of years following account closure to comply with anti-money laundering obligations. Usage and analytics data may be retained in anonymised or aggregated form indefinitely for platform improvement purposes.
When data is no longer needed and retention requirements have been met, it is securely deleted or anonymised.
As a player on 20bet Casino, you have the following rights regarding your personal data:
To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe. Note that some requests may be subject to identity verification before we can process them.
20bet Casino is strictly for players aged 21 and above. We do not knowingly collect or process personal data from individuals under 21 years of age. If we become aware that an account has been registered by a minor, it will be closed immediately and any associated funds will be handled in accordance with our Terms and Conditions.
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or platform features. When material updates are made, the revised policy will be posted on this page with an updated effective date. Continued use of 20bet Casino after any changes are posted means you accept the updated policy.
If you have questions about this Privacy Policy or how your data is handled, contact us at [email protected].
For privacy-related queries or data requests, reach out to our support team.